The Year in quotes: great hints from Conversation Agent

This slide show is simple, clean and straight to the point: “the biggest opportunity for social is to convert a buyer (one time) into a customer (repeat business), and move an employee/recruit from resource to a collaborator and co-creator of meaning and purpose with customers.”.

You can find the entire blogpost on Conversation Agent, the super amazing blog by Valeria Maltoni.

I’m very proud to be part of the presentation with the cover picture that i took in Montmartre few weeks ago.